Flowers Old Ford is committed to delighting both households and local businesses in Old Ford with the freshest, most beautiful flowers. As a trusted local florist, your satisfaction is our top priority. Our Returns, Refunds & Complaints policy outlines how we handle your concerns with care, transparency, and efficiency, ensuring your flower-buying experience is as pleasant as the blooms you receive.
We guarantee that every floral arrangement and bouquet leaving our Old Ford shop is crafted from the freshest blooms available. Our Fresh Flowers Guarantee means you should expect vibrant, long-lasting flowers with every order. If for any reason your flowers do not meet your expectations for freshness upon arrival, we are here to put things right swiftly and with understanding.
We take utmost care in preparing and delivering your flowers, but on rare occasions, damages can occur during transit. If your order arrives damaged or significantly wilted, please contact us within 24 hours of delivery. We may ask for a description and photo of the damage to help us investigate and continuously improve our service. Prompt reporting is essential so we can address the issue quickly.
Your flowers should remain fresh and beautiful for a minimum of five days when cared for according to our guidelines. If, within this freshness window, you notice your flowers are prematurely wilting or otherwise below the quality you expect, please notify us as soon as possible. This allows us to ensure your satisfaction and examine any concerns regarding the quality of the blooms.
If your flowers are damaged on arrival or fail to remain fresh within the guaranteed period, you may choose between a full refund or a replacement bouquet, delivered at no extra charge to your Old Ford address. We tailor our solutions to your preference, striving to resolve issues in a manner most convenient for you. We simply ask that you keep the original arrangement available for collection or inspection if needed.
We encourage you to reach out promptly if you have any concerns at all – be they about the quality of the flowers, the delivery experience, or any other aspect of our service to Old Ford. Once you bring an issue to our attention, our friendly team will acknowledge your concern quickly and work with you to reach a resolution. Our process is transparent: we will investigate any problems thoroughly, offer remedies where due, and keep you informed every step of the way.
With years serving Old Ford and surrounding neighbourhoods, Flowers Old Ford prides itself on providing exceptional flowers and dependable customer care. We value your trust and are here to ensure every experience with us is positive. Your satisfaction and confidence in our Fresh Flowers Guarantee stand at the heart of what we do.
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