Welcome to Flowers Old Ford. By accessing and using our website to place orders for flower delivery, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all sales, deliveries, and related services provided through Flowers Old Ford to customers in Old Ford and the surrounding areas.
Throughout these Terms & Conditions, ‘we’, ‘us’, and ‘our’ refer to Flowers Old Ford. ‘You’, ‘your’, and ‘the customer’ refer to any individual or business placing an order on our website. ‘Products’, 'flowers', and 'goods' refer to any items purchased from Flowers Old Ford for delivery.
All flower orders must be placed via our official online platform. Upon selecting your desired product(s), you will be prompted to provide personal and delivery information, including your name, address, telephone number, recipient details, and preferred delivery date.
Once you have provided all required details and accepted these Terms & Conditions, you will proceed to the payment stage. After successful payment, you will receive an order confirmation via the website or via SMS, detailing your purchase and delivery information. This confirmation does not signify our acceptance of your order but is an acknowledgment that we have received it. Acceptance of your order occurs when we dispatch your goods for delivery.
We reserve the right to reject or cancel any order for reasons including, but not limited to, product unavailability, incomplete or inaccurate information, or suspected fraudulent activity. If we cannot fulfill your order after acceptance, we will contact you as soon as possible to discuss alternatives or arrange a full refund.
All products are subject to availability. As flowers are seasonal and subject to supply fluctuations, we may need to substitute certain stems or products with similar items of equal or greater value. If specific flowers or gifts are unavailable, we reserve the right to make suitable substitutions without prior notification, ensuring the overall style and value are maintained. We will aim to contact you where major substitutions are necessary.
All prices listed on our website are in Pounds Sterling (£) and include applicable VAT unless otherwise stated. We reserve the right to update or correct prices at any time without prior notice. Once your order is processed and your payment completed, the price paid will not change, unless you request an amendment to the order.
Payment methods accepted include major credit cards, debit cards, and select online payment systems as stated on the checkout page. Payments must be authorised before orders are confirmed and processed. Orders will not be dispatched until payment is cleared in full.
If your payment is declined, or if there are issues regarding card information or account status, we will not process your order and are under no obligation to fulfil your request. You will be notified of incomplete transactions as soon as possible to rectify the matter.
We offer flower delivery services across Old Ford and neighbouring areas. Delivery times and dates are selectable at checkout; however, while we make every effort to meet your preferred delivery slot, unforeseen circumstances (such as traffic/weather conditions or peak seasonal demand) may cause delays.
For successful delivery, it is your responsibility to ensure all recipient details (including accurate address and contact information) are provided. We cannot be held liable for failed deliveries resulting from incorrect or incomplete information.
If the recipient is unavailable at the time of delivery, our driver may leave the flowers in a safe place or with a neighbour, unless you have provided specific delivery instructions to the contrary. A delivery note or card will be left to advise the recipient of the delivery attempt. In some cases, redelivery may be arranged at our discretion and may incur an additional charge.
We offer same-day and next-day delivery options where indicated. For same-day delivery, orders must be placed before the cut-off time displayed on the website. Orders received after this time will be delivered on the next available date. Next-day delivery is subject to availability and operational capacity. During busy periods (such as Valentine’s Day, Mother’s Day, or Christmas), delivery options may be restricted, and delays may occur. We recommend placing orders well in advance for key dates to avoid disappointment.
If you wish to cancel or amend an order, please contact us as soon as possible. The following conditions apply:
For both cancellations and amendments, refunds (if applicable) will be processed promptly using the original payment method. Please allow up to seven working days for refunds to appear on your statement.
Due to the perishable nature of flowers, returns are not generally accepted. However, if you believe your order is unsatisfactory due to quality issues, damage in transit, or incorrect goods, please notify us within 24 hours of receipt. We may require photographic evidence of the issue in order to assess and process your complaint.
Valid complaints may result in a replacement, partial refund, or full refund, at our discretion. Complaints received after 24 hours from delivery may not be eligible for compensation.
We include care instructions with all flower arrangements. It is your or the recipient’s responsibility to follow these guidelines to prolong the life and freshness of the flowers. We cannot accept liability for issues arising from lack of care or incorrect handling once the flowers have been delivered.
Personal messages printed on cards must not contain offensive, discriminatory, or unlawful language or content. We reserve the right to refuse to deliver orders containing inappropriate messages, or to edit messages for compliance with our policies.
We take great care to ensure your flowers arrive in perfect condition and as described. However, we accept no liability for:
Nothing in these Terms & Conditions seeks to limit or exclude our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
All content, images, photographs, and designs on the Flowers Old Ford website are the exclusive intellectual property of Flowers Old Ford, unless otherwise stated. No material may be copied, reproduced, republished, or distributed without our express written consent.
Personal information supplied by customers during the order process will be collected, processed, and stored in accordance with applicable UK data protection laws. Your data will be used solely for processing your order, delivery, and any communication required in connection with your purchase. We do not sell or share your personal information with third parties except as necessary to fulfil your order or comply with the law. Full details are set out in our Privacy Policy.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to the use of the Flowers Old Ford website, products, or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms & Conditions regularly before placing any orders. Continued use of our website following changes will constitute acceptance of those changes.
These Terms & Conditions, together with your order, confirmation, and any written communications between you and Flowers Old Ford, constitute the entire agreement between us in relation to your purchase and supersede all previous agreements or understandings, whether written or oral.
These Terms & Conditions apply to all customers ordering flower delivery in Old Ford and the surrounding areas via the Flowers Old Ford website. By ordering from us, you confirm you have read, understood, and accepted these Terms & Conditions in their entirety.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Old Ford , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Old Ford .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
